Please don’t use ContactSurge to send anything offensive, to promote anything illegal, or to harass anyone. You may not send:
- Campaigns offering to sell illegal goods or services
- Emails that violate CAN-SPAM Laws
- Pornography/sexually explicit content
Some industries have higher-than-average abuse complaints, which can jeopardize the deliverability of our entire system. Nothing personal, but in order to maintain the highest delivery rates possible for all our Members, we can’t allow businesses that offer these types of services, products, or content:
- Escort services, mail-order bride/spouse finders, international marriage brokers, and other similar sites and services
- Hookup, swinger, or sexual encounter sites or services
- Pharmaceutical products
- Work from home, make money online, and lead generation opportunities
- Gambling services or products
- Multi-level marketing
- Affiliate marketing
- Credit repair and get out of debt opportunities
- List brokers or list rental services
- Selling “Likes” or followers for a social media platform
Also, we cannot allow businesses involved in any aspect of the sale, transaction, exchange, storage, marketing or production of cryptocurrencies, virtual currencies, and any digital assets related to an Initial Coin Offering, to use ContactSurge to facilitate or support any of those activities.
Sending Subject to Additional Scrutiny
We’ve also found that certain types of content may cause higher-than-average abuse rates. In general, hard bounce rates should be under 5%, and spam complaint rates should be less than 0.1%. For that reason, we may closely review, suspend, throttle, or disable accounts that exceed these rates and/or offer the following services, products, or content:
- Online trading, day trading tips, or stock market related content
- Daily horoscope reports
- Mortgages and loans
- Nutritional, herbal, and vitamin supplements
- Adult entertainment/novelty items
- Online dating services and applications (dating sites or services with a sexual emphasis or sexually explicit content – including images depicting nudity – are not permitted)
- Real estate
- Services that support programmatically sending mail on behalf of third parties without creating or reviewing the content
We work hard to maintain the positive reputation of our system, but we count on our Members to pitch in too. You may not:
- Send Spam. Spam can be in the form of bulk emails or one to one commercial emails.
- You must be able to point to an opt-in form or show other evidence of consent for bulk email.
- Put into your Campaigns or account any material that wasn’t created by you, provided for you to use, or that would violate anyone’s rights. That includes text, photos, graphics, and other content.
- Use any misleading or incorrect names, addresses, email addresses, subject lines, or other information in the Service or in any Campaigns created, managed or sent using our Service.
- Share your password.
- Decipher, decompile, disassemble, or reverse engineer any of the Software.
- Use any of the Software to create a competing product.
- Use an outside unsubscribe process when sending bulk content to a list hosted in Mailchimp.
- Set up multiple accounts for any person or entity in order to send similar content, unless you’re part of a franchise or agency.
- Import or incorporate any of this information into any lists, emails or uploads to our servers: Social Security numbers, passwords, security credentials, or sensitive personal information.
- Send Campaigns that will be delivered to recipients as text, SMS, or MMS messages unless using a feature designed for that purpose.
- Upload or send to purchased, rented, third-party, co-reg, publicly available data, or partner lists of any kind.
- Send or forward personal mail.
- Send content created in Mailchimp through another service.
- Host images on our servers for any purpose other than for your use of the Service.
- Host Content on our servers for any purpose other than for your use of the Service.
As a marketing platform with millions of customers all over the world, we feel it’s our responsibility to be extra vigilant about preventing abuse of our services to protect both our customers and their contacts. It’s also in our best interest to keep the system clean, because our reputation and deliverability depend on it. For that reason we provide, and may update from time to time, articles outlining best practices in our knowledge base. For example, we offer guidelines about audience permission and best practices. You may only use ContactSurge in accordance with these best practices, and we may suspend or terminate your account if you violate them.
Thanks for taking the time to read our Acceptable Use Policy.